Inspection and repair

U.S. customers, please choose the most convenient service center for Sigma product service. For repair outside the U.S., please select a repair center from our  World Network of service centers.

Send photo product repairs to:

Sigma Corporation of America
Attn: Service Department
15 Fleetwood Court
Ronkonkoma, NY 11779

Tel: (631) 227-2036
Fax: (631) 585-1895
E-mail:  [email protected]

Hours:
9:00AM – 5:00PM ET, Monday – Thursday
9:00AM – 3:00PM ET, Friday
CLOSED – Saturday & Sunday

If you would like to send your repair to Sigma America please complete the online repair form.

Authorized SIGMA Photo Product Service Centers

IMPORTANT
The Following Service Centers are for Photo Products only – do not send CINE Products.

Service and delivery at independent SIGMA authorized service centers are subject to the prices and timeframes set by said dealers and may not align with those of SIGMA headquarters. Please be aware that by sending your product to any one of these service centers, you are subject to their best practices.

C.R.I.S.
250 N. 54th Street
Chandler, AZ 85226
Tel: (480) 940-1103
Fax: (480) 940-1329

Kurt's Camera Repair Inc.
7403 Princess View Drive, Suite B
San Diego, CA 92120
Tel: (619) 286-1810

Photo Tech Repair
58 Hobart Street
Hackensack, NJ 07601
Tel: (212) 673-8400

U.S. customers, please choose the most convenient service center listed below for Sigma Cine product service. For repair outside the U.S., please contact: [email protected]

Send cine repairs to:

Sigma AMERICA
Attn: Service Department
15 Fleetwood Court
Ronkonkoma, NY 11779

Tel: 631 227-2036
Fax: 631 585-1895
E-mail: serviceny@sigmaphoto. com

Authorized Cine Services Centers

(Note: These service centers are for Cine Products Only –  Do not send Photo Products)

Please print the Cine Service Request Form below and include the form with the product you are sending for service to your closest authorized cine service center.

ABEL CINE LA
801 South Main Street
Burbank, CA 91506
Tel: 888.700.4416
Tel: 818.972.9078
Fax: 818.972.2673

ABEL CINE NY
88 35th Street 4th Fl
Brooklyn, NY 11232
Tel: 888.223.1599
Tel: 646.933.9800
Fax: 212.462.0199

Duclos Lenses, Inc.
20222 Bahama Street
Chatsworth, CA 91311
Tel: 818 773-0600
Fax: 818 773-0601

Send cine repairs to:

Sigma AMERICA
Attn: Service Department
15 Fleetwood Court
Ronkonkoma, NY 11779

Tel: 631 227-2036
Fax: 631 585-1895
E-mail: serviceny@sigmaphoto. com

Product Warranty

All brand-new Sigma lenses purchased from a U.S. authorized Sigma dealer are covered by a 4-Year Warranty against defects in manufacturing and workmanship only. (Sigma fp cameras and CINE lenses come exclusively with a 1-Year Warranty.) Your warranty period begins the day you purchase your SIGMA camera, lens, and/or flash. (Please read the Service Policy and refer to the warranty policy included with your product for more information.)

Please note that the SIGMA warranty is valid only to the original purchaser and is not transferable.

Sigma Corporation of America offers a 90-day warranty for factory refurbished products.

Please register your new SIGMA product in order to activate your Sigma 4-Year Warranty.

Gray Market

Any product that is not imported by Sigma Corporation of America or that is purchased from an unauthorized SIGMA dealer will not be serviced under warranty regardless of the service required. The Sigma Corporation of America Service Department will service these products for a minimum $250 charge in addition to the required parts and labor charges at the owner’s expense.

For more information, please review our Gray Market Policy or contact us directly.

Courtesy Updating

In today’s day and age of ever-changing technology, Sigma will—at our discretion—offer software updates, if available, to the original purchaser of the equipment at no extra charge.  These updates are done as a courtesy and are not considered warranty repairs. The customer will be responsible for the shipping charges to and from Sigma Corporation of America and/or authorized service centers.

If your Sigma product works correctly with the equipment you owned when you purchased it, then your Sigma product is not defective.  Outdated lenses may not work as expected with modern camera systems.

Impact Damage

We do our best to repair Sigma products that have sustained damage due to impact, liquid, or other forces outside of normal use, but there is no guarantee that your item will function exactly as it did prior to damage. All service is performed using the most exacting methods within our control, but sustained damage to equipment may prohibit return to the original condition.

AF Data Adjustment

We do our best to repair Sigma products that have sustained damage due to impact, liquid, or other forces outside of normal use, but there is no guarantee that your item will function exactly as it did prior to damage. All service is performed using the most exacting methods within our control, but sustained damage to equipment may prohibit return to the original condition.

Send cine repairs to:

Sigma AMERICA
Attn: Service Department
15 Fleetwood Court
Ronkonkoma, NY 11779

Tel: 631 227-2036
Fax: 631 585-1895
E-mail: serviceny@sigmaphoto. com

Authorized Cine Services Centers

(Note: These service centers are for Cine Products Only –  Do not send Photo Products)

Please print the Cine Service Request Form below and include the form with the product you are sending for service to your closest authorized cine service center.

ABEL CINE LA
801 South Main Street
Burbank, CA 91506
Tel: 888.700.4416
Tel: 818.972.9078
Fax: 818.972.2673

ABEL CINE NY
88 35th Street 4th Fl
Brooklyn, NY 11232
Tel: 888.223.1599
Tel: 646.933.9800
Fax: 212.462.0199

Duclos Lenses, Inc.
20222 Bahama Street
Chatsworth, CA 91311
Tel: 818 773-0600
Fax: 818 773-0601

Full Protection

All brand-new SIGMA lenses purchased from a U.S. authorized SIGMA dealer are covered by a 4-Year Warranty against defects in manufacturing and workmanship only. (SIGMA fp cameras and CINE lenses come exclusively with a 1-Year Warranty.) Your warranty period begins the day you purchase your SIGMA camera, lens, and/or flash. (Please read the Service Policy and refer to the warranty policy included with your product.)

When sending in your SIGMA product for warranty service, please be sure to include a copy of the original sales receipt as proof of purchase (the start date of your warranty). Any damage deemed beyond normal use will void all warranties. This includes sand damage, water damage, and external force.

SIGMA Corporation of America is the only authorized importer/distributor of SIGMA products in the United States and provides service and support for those products.

Protect Your Investment

Have peace of mind knowing that SIGMA stands behind its customers and products. Register your new SIGMA product for insurance purposes in case it is lost or stolen. Our warranty system works as a registry to maintain a history of all SIGMA products you owned, even after warranty expiration.

The Truth

What seems attractive at first glance often hides a different story underneath. Gray imported products have often changed hands many times; these products are typically removed from their protective packaging and stored in less-than-optimal conditions, which might affect the efficiency and lifespan of the product. In summary, these importers undercut legitimate retailers and deceive well-intentioned customers because of their irregular practices.  

Gray market products may contain a limited warranty from the seller, but they are not covered by SIGMA Corporation of America’s warranty, and additional charges may apply for repair of those products. Legitimate U.S.-designated products come with different manuals, warranty cards, and accessories compared to the versions intended for sale in other global markets.

The majority of gray market products are sold online at discounted prices. Look for the following terms, which often indicate that a product is gray market:

• Warranty via Seller
• Seller Warranty
• USA Coverage by Seller
• USA Seller Warranty
• International Version/International Warranty
• Gray Market
• Off Market
• Direct Import
• Import Model
• PE (Professional Edition)

Any product that is not imported by SIGMA Corporation of America or that is purchased from an unauthorized SIGMA dealer will not be serviced under warranty regardless of the service required. The SIGMA Corporation of America Service Department will service these products for a minimum $250 charge in addition to the required parts and labor charges at the owner’s expense.

For more information please review our Service and Support Policy or contact us directly.

To Register Your Product

To register your SIGMA product, follow the steps below:

• Sign in to your SIGMA account, or create your SIGMA account below.
• From the dashboard, click on "Product Registration" on the left-side menu.
• Click "Add New Product."
• Fill out all required fields, then click "Save Product."
• When your product is registered, it will appear under "My Products" from the "Product Registration" menu.

Thank you for purchasing your SIGMA product. It is important to note that any SIGMA extended warranty is valid only on purchases made by residents of the United States from a U.S. authorized SIGMA dealer.

The Extended Service Protection becomes void if:

• Damage is caused during service performed by someone other than a SIGMA Corporation of America service center technician or authorized repair center. 
• If the product has had its serial number(s) removed or altered.
• Malfunctions or unsatisfactory performance is caused by anything other than defective parts or workmanship.
• It is determined that the product was not imported into the United States by SIGMA Corporation of America or that the product was not sold by SIGMA Corporation of America directly or through one of its U.S. authorized dealers. 

Important

Please note that registering your product does not require proof of purchase and is instead based on the date of purchase. However, proof of purchase will be required upon servicing of any/all products under warranty. It will be assumed that registration information accurately reflects the information on the proof of purchase.

Proof of purchase must show that the product was purchased new and from an authorized SIGMA dealer and is not transferable. If the information conflicts, information stated on the sales receipt will be deemed accurate and true and the warranty will be assessed accordingly.

Please note that products that have been discontinued are still eligible for full warranty registration up to 3 years from the date of discontinuation. Products that have been discontinued can still be purchased “new” from SIGMA-authorized dealers. These products will continue to be eligible for a full 4-year warranty if they are within 3 years of discontinuation.

Refurbished discontinued products will still receive 90-day coverage in line with other discontinued products. 

All products must be purchased from a SIGMA-authorized dealer in order to be eligible for warranty of any kind.

Discontinued products still eligible for warranty are searchable on our website, sigmaphoto.com, though they may not be viewable from product walls and menus.