Photo Support

Repairs

U.S. customers, please choose the most convenient service center for SIGMA product service. For repair outside the U.S., please select from our World Network of service centers.

Send photo repairs to:

SIGMA AMERICA
Attn: Service Department
15 Fleetwood Court
Ronkonkoma, NY 11779

Tel: 631 227-2036
Fax: 631 585-1895
E-mail: serviceny@sigmaphoto.com

Hours:
9:00AM – 5:00PM, M-F EST

If you would like to send your repair to SIGMA America please complete the online repair form.

If you received an estimate from SIGMA America, you can make payments using our secure online payment form. We accept payments via American Express, Visa, MasterCard. and Discover.

Authorized Photo Service Centers

(Note: These Service Centers are for Photo Products Only – Do not send Cine Products)

Service and delivery at independent authorized Sigma service centers are subject to the prices and timeframes they set and may not align with those of Sigma headquarters. Please be aware that by sending your product to any one of these service centers you are subject to their best practices.

C.R.I.S.

250 N. 54th Street

Chandler, AZ 85226

Tel: 480 940-1103

Fax: 480 940-1329

Kurt's Camera Repair Inc.

7403 Princess View Drive, Suite B

San Diego, CA 92120

Tel:619-286-1810

Midwest Camera Repair

318 Oak Street

Wyandotte, MI 48192

Tel: 734-285-2220

Fax: 734-283-7478

Photo Tech Repair

58 Hobart Street

Hackensack, NJ 07601

212-673-8400

Order Parts

Please read the part order policy before placing your order:

  • Although parts are available for purchase by private parties, the purchase and installation of parts by an unauthorized repair shop or person will void the Manufacturer’s warranty and The SIGMA America will not be held responsible.
  • Certain parts will not be available for sale due to the complex level of replacement and special tools required for proper installation and adjustment.
  • The SIGMA America will not accept the return or exchange of any part that was removed from its original packaging.
  • Service Manuals, Diagrams and Parts break downs are not available for public distribution.
  • Parts availability is subject to the specific product service life.
  • Order processing time is 3-5 business days for the parts that are readily available in stock.
  • There is a minimum $10 processing fee for the orders that are less than $10 in value.
  • $10 shipping charge will be added to all orders.
  • We do not take orders nor ship any parts outside of the United States of America.
  • Some parts are available in full assembly and sub-assemblies will not be provided.

Please email the exact description of the product as well as the parts you need to parts@sigmaphoto.com.

Attach a few pictures of the product including the serial number of the item and a photo of the part to the email with your full name and shipping address.

You'll receive a reply to your email once the parts department confirms the availability of the part and you'll be provided with the final amount and a link to pay for the order.

Mount Conversion

SIGMA will convert the current mount of your Sigma Global Vision lens to another of your choice. SIGMA lenses currently from the Contemporary, Art, or Sports line, in SIGMA, Canon, Nikon, Sony, Pentax mounts can be converted to SIGMA, Canon, Nikon, Sony or Pentax*. Mirrorless lenses can be converted to Micro Four Thirds and Sony-E Mount. They cannot be converted to either an APS-C or a Full Frame format.

*Subject to mount, parts and service availability. Not all products are available in Pentax and/or Sony Mounts. Please check the specific product page to check availability in those mounts.

The conversion service will be handled by SIGMA in Japan so upon receipt, your lens will be sent to Japan to be converted to the desired mount and returned to SIGMA America, who will, in turn, ship it directly to you. The anticipated turnaround time for this service is four-eight weeks.

Rear Filter Holder

Chargeable installation service of the Rear Filter Holder FHR-11 for the SIGMA 14-24mm F2.8 DG HSM | Art (for Canon) and the SIGMA 14mm F1.8 DG HSM | Art (for Canon).

The Rear Filter Holder FHR-11 is an accessory exclusively designed for the SIGMA 14-24mm F2.8 DG HSM | Art (for Canon) and the SIGMA 14mm F1.8 DG HSM | Art (for Canon). It enables photographers to use a sheet filter on the lens. By attaching the Rear Filter Holder FHR-11 to the rear of the lens, it allows more freedom for photographic expression.

Front Conversion

To support the needs of virtual reality creators engaged in multi-camera videography, SIGMA is offering the new Front Conversion Service for the 14-24mm F2.8 DG HSM | Art lens . With this service, SIGMA converts the petal-type hood of the lens to an exclusive round component that lacks a light-blocking function. The new front helps prevent the lens from interfering with other lenses or from casting a visible shadow during multi-camera work. This is a for-fee service performed exclusively by SIGMA. Use of the service has no impact on the validity of the product warranty.