U.S. customers, please choose the most convenient service center listed below for Sigma Cine product service. For repair outside the U.S., please contact: cine_contact@sigma-photo.co.jp

Sigma Corporation of America
Attn: Service Department
15 Fleetwood Court 
Ronkonkoma, NY 11779

Tel: 631 585-1144
Toll Free Tel: 800 896-6858
Fax: 631 585-1895
E-mail: info@sigmaphoto.com

Hours:
9:00AM – 5:00PM, M-F EST

If you would like to send your repair to Sigma Corporation of America please complete the online repair form.

ONLINE REPAIR ORDER

If you received an estimate from Sigma Corporation of America, you can make payments using our secure online payment form. We accept payments via American Express, Visa, MasterCard. Discover is not accepted.

MAKE ONLINE PAYMENT

Authorized Service Centers

(Note: These service Centers are for Cine Products Only – Do not sent Photo Products)

Please print the Cine Service Request Form below and include the Form with the product you are sending for service to your closest authorized cine service center.

Cine Service Request Form 

  • ABEL CINE LA
    801 South Main Street,
    Burbank, CA 91506

    Tel: 888.700.4416
    Tel: 818.972.9078
    Fax: 818.972.2673

    Hours:
    9:00AM – 6:00PM, M-F PST

    Email | Website

  • ABEL CINE NY
    88 35th Street 4th Fl
    Brooklyn, NY 11232

    Tel: 888.223.1599
    Tel: 646.933.9800
    Fax: 212.462.0199

    Hours:
    M-F 9AM-6PM EST,
    Sat 9AM-3PM EST

    Email | Website

  • DUCLOS LENSES, INC.
    20222 Bahama Street
    Chatsworth, CA 91311

    Tel: 818 773-0600
    Fax: 818 773-0601

    Hours:
    8:00AM – 5:00PM, M-F PST
    Closed- Sat & Sun

    Email | Website

Mount Conversion Request Form

Cine Product Warranty
All brand new Sigma Cine Products purchased from Authorized Sigma Cine Dealers are covered under a 1 year U.S.A.  warranty against defects in manufacturing and workmanship only. Your warranty period begins the day you purchase your Sigma Cine lens and runs for a period of one year from that date. (Please refer to the warranty policy included with your product). Please note that the Sigma warranty is valid only to the original purchaser and is not transferable. Grey market products will not qualify for the Sigma warranty coverage.

When sending your Sigma Cine Product in for warranty service, please be sure to include the warranty card as well a copy of the original sales receipt as proof of purchase date (the start date of your warranty). Anything deemed beyond normal use will void any and all warranties. As always, our goal is to serve and support our customers.

Please register your new Sigma product in order to activate your Sigma 1 year Cine warranty.

Service Policies

Product Warranty
All brand new Sigma Products are warrantied for defects in manufacturing and workmanship only. Your warranty period begins the day you purchase your Sigma Product and runs for a specific time period depending on the item. (Please refer to the warranty card included with your product or see the Cine warranty registration page for each Sigma Product). When sending your Sigma Cine product in for warranty service, please be sure to include a copy of the original sales receipt as proof of purchase date (the start date of your warranty). Anything deemed beyond normal use will void any and all warranties. As always, our goal is to serve and support our customers.

Gray Market
Sigma no longer has worldwide warranties and any product that is not imported by the Sigma Corporation of America or purchased from an unauthorized Sigma USA Dealer will not be serviced under warranty regardless of the service required. As of January 1, 2017, The Sigma Corporation of America Service department will service these products, but it will be a minimum $250.00 charge, regardless of the service required, plus any parts and labor.

Impact Damage
We do our best to repair Sigma Cine products that have sustained damage due to impact, liquid, or other forces outside of normal use, but there is no guarantee that your item will function exactly as it did prior to damage. All service is performed using the most exacting methods, but sustained damage to equipment may prohibit return to the original condition.