U.S. customers, please choose the most convenient service center for Sigma product service. For repair outside the U.S., please select from our World Network of service centers.

Sigma Corporation of America

Attn: Service Department
15 Fleetwood Court
Ronkonkoma, NY 11779

Tel: 631 227-2036
Toll Free Tel: 800 896-6858
Fax: 631 585-1895
E-mail: info@sigmaphoto.com

Hours:
9:00AM – 5:00PM, M-F EST

If you would like to send your repair to Sigma Corporation of America please complete the online repair form.

ONLINE REPAIR ORDER

If you received an estimate from Sigma Corporation of America, you can make payments using our secure online payment form. We accept payments via American Express, Visa, MasterCard. Discover is not accepted.

MAKE ONLINE PAYMENT

 

Authorized Service Centers

  • C.R.I.S.
    250 N. 54th Street
    Chandler, AZ 85226

    Tel: 480 940-1103
    Fax: 480 940-1329

    Hours:
    9:00AM – 5:00PM, M-F PST

    Email | Website

  • Kurt's Camera Repair Inc.
    Times Square Shopping Center
    7811 Mission Gorge Road
    San Diego, CA 92120

    Tel: 619-286-1810

    Hours:
    M-F 9AM-6PM PST, Sat 9AM-1PM PST

    Email | Website

  • Camera Repair Japan
    3850 Holcomb Bridge Road
    Suite 150
    Norcross, GA 30092

    Tel: 770 849-0555
    Fax: 770 449-7999

    Hours:
    9:00AM – 6:00PM, M-F EST
    Closed- Sat & Sun

    Email | Website

  • Midwest Camera Repair Inc.
    318 Oak Street
    Wyandotte, MI 48192

    Tel: 734-285-2220
    Fax: 734-283-7478

    Hours:
    M -F 9AM-6PM EST

    Email | Website

  • Photo Tech
    360W 36th Street
    New York, NY 10018

    Tel: 212-673-8400

    Hours:
    M-Th 8AM-7PM
    Fri 8AM- 5PM

    Email | Website

Please print the Service Request Form below and include the Form with the product you are sending for service to your closest authorized service center.

Service Request Form 

Authorized Service Centers | Online Mount Conversion Service Request Form

Product Warranty
Beginning July 1, 2013, all brand new Sigma Products purchased from authorized Sigma dealers are covered under the 1 year America warranty (North and South America) and 3 years U.S.A. extended warranties for a total period of four (4) years against defects in manufacturing and workmanship only. Your warranty period begins the day you purchase your Sigma camera, lens and/or flash and runs for a period of four years total from that date. (Please refer to the warranty policy included with your product or see the warranty registration page for each Sigma Product). Please note that the Sigma warranty is valid only to the original purchaser and is not transferable. Grey market products will not qualify for the Sigma warranty coverage.

When sending your Sigma product in for warranty service, please be sure to include the warranty card as well a copy of the original sales receipt as proof of purchase date (the start date of your warranty). Anything deemed beyond normal use will void any and all warranties. As always, our goal is to serve and support our customers. Products purchased prior to July 1, 2013 are subject to the previous warranty policy listed below.

Sigma offers a 90 day warranty for factory refurbished products.

Products purchased prior to July 1, 2013
Prior to July 1, 2013:All new Sigma products purchased from authorized Sigma dealers are protected by a 1 year America warranty (North and South America) and U.S.A. extended warranties where applicable. Sigma offers a 90 day warranty for any product purchased as a refurbished item.

When sending your Sigma product in for warranty service, please be sure to include the warranty card as well as a copy of the original sales receipt as proof of purchase date (the start date of your warranty). Anything deemed beyond normal use will void any and all warranties. As always, our goal is to serve and support our customers.

Please register your new Sigma product in order to activate your Sigma 4 year warranty.

Service Policies

Product Warranty
All brand new Sigma Products are warrantied for defects in manufacturing and workmanship only. Your warranty period begins the day you purchase your Sigma Product and runs for a specific time period depending on the item. (Please refer to the warranty card included with your product or see the warranty registration page for each Sigma Product). When sending your Sigma product in for warranty service, please be sure to include a copy of the original sales receipt as proof of purchase date (the start date of your warranty). Anything deemed beyond normal use will void any and all warranties. As always, our goal is to serve and support our customers.

Gray Market
As of July 1 2012 Sigma no longer has worldwide warranties and any product that is not imported by the Sigma Corporation of America or purchased from an unauthorized Sigma USA Dealer will not be serviced under warranty regardless of the service required. The Sigma Corporation of America Service department will service these products but it will be at the owner's expense.

Courtesy Updating
In today's day and age of ever changing technology Sigma will, at our discretion, offer some updates if available to the original purchaser of the equipment at no charge. These updates are done as a courtesy and are not considered warranty repairs. Remember, your Sigma Product works correctly with the equipment you owned when you purchased it and is not Defective!

Impact Damage
We do our best to repair Sigma products that have sustained damage due to impact, liquid, or other forces outside of normal use, but there is no guarantee that your item will function exactly as it did prior to damage. All service is performed using the most exacting methods, but sustained damage to equipment may prohibit return to the original condition.

AF Data Adjustment
Due to extreme sensitivity of the digital camera mirror box, more than 5 times as sensitive as that of a film camera, it may be necessary to adjust the AF data in your Sigma lens. At Sigma, we adjust all of our lenses to a neutral focus point during manufacturing. It may be necessary to have your Sigma lens adjusted to your own personal camera. This is a known problem with digital cameras and many companies have included Micro Focus Adjustment capabilities on their high end cameras to address this problem with their lenses. If you are able to do this with your camera and lens combination, there's no need to send your equipment in for adjustment.